SHIPPING POLICY

Effective Date: [20-07-2026]

Welcome to CROWNWEARS – Born To Rule. This Shipping Policy explains how we process, manufacture, ship, and deliver your orders. By placing an order on our website, you agree to the terms outlined below.

At CROWNWEARS, we are dedicated to ensuring a seamless and enjoyable shopping experience for you. Our policies and terms of use are designed with your convenience in mind, so we encourage you to review them carefully to make informed decisions.

We understand the importance of timely and secure delivery, which is why we partner with top-tier courier services, both Indian and international, including Bluedart, Delhivery, Xpress Bees, DHL, Aramex, and others.

Should you have any questions or need assistance, our customer support team is always here to help. Your satisfaction is our priority.

1.Made-to-Order Production

At CROWNWEARS, every T-shirt is made to order. We do not manufacture products in bulk or maintain large ready-to-ship inventories.

Once your order is successfully placed and confirmed, production begins specifically for your order. This process helps us maintain product quality, reduce unnecessary inventory, and minimize waste. minimise

As every item is custom-made, production requires additional time before dispatch.

2. Processing Time

Order processing includes:

Order verification
Payment confirmation
Printing
Quality inspection
Packaging

Production generally takes 5–15 working days, depending on order volume and product availability.

Orders are processed only on business days (Monday–Saturday), excluding public holidays.

3. Delivery Time

After production is complete, your order is handed over to one of our trusted courier partners.

The estimated total delivery time is 15–20 working days from the date your order is confirmed.

Please note that this is an estimated timeframe and not a guaranteed delivery date.

4. Free Shipping

We proudly offer FREE Shipping across India on all orders.

There are no hidden shipping charges.

5. Delivery Coverage

We currently deliver to most serviceable pin codes across India.

If your location is not serviceable by our courier partners, we will notify you and issue an appropriate refund if payment has already been received.

6. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via the email address provided during checkout.

Please ensure that your email address and mobile number are accurate to receive important order updates.

7. Shipment Tracking

Once your order has been dispatched, we will send you a shipping confirmation email and/or WhatsApp message (where applicable) containing your tracking details.

You can use the tracking link to monitor the status of your shipment.

If you do not receive tracking information within the estimated production period, please contact our support team.

8. Cash on Delivery (COD) Orders

Cash on Delivery is available for eligible locations within India.

As all products are custom-made, COD orders require an advance payment to confirm production.

Orders up to ₹699

₹100 must be paid online during checkout.
The remaining amount is payable upon delivery.

Orders above ₹699

25% of the total order value must be paid online during checkout.
The remaining balance is payable upon delivery.

If the advance payment is not completed, the order will not be processed.

9. Delivery Delays

Although we make every effort to deliver your order within the estimated timeframe, delays may occur due to factors beyond our reasonable control, including:

Courier delays
Weather conditions
Natural disasters
Government restrictions
Public holidays
High seasonal order volumes
Remote delivery locations
Operational disruptions

Such delays do not automatically entitle customers to compensation, cancellation, or refunds.

10. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

CROWNWEARS is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will attempt to update the address if production or shipment has not yet begun.

11. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts.

If the customer is unavailable or refuses delivery, the shipment may be returned to us.

Orders returned due to customer unavailability, refusal, or incorrect address may not qualify for free reshipping. Any applicable re-shipping charges will be communicated before dispatching the order again.

12. Order Status

Typical order stages include:

Order Confirmed
Processing
Printing
Quality Check
Packed
Shipped
Out for Delivery
Delivered

Customers may contact our support team for assistance regarding their order status.

13. Multiple Product Orders

If your order contains multiple items, they may be shipped together or separately depending on production schedules and product availability.

You will not be charged any additional shipping fees for split shipments.

14. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend recording an uninterrupted unboxing video from the moment the sealed package is opened.

If the product inside is damaged, defective, incorrect, or any item is missing, please contact us within 7 days of delivery with: