ORDER TRACKING

Track Your CROWNWEARS Order

Thank you for shopping with CROWNWEARS – Born To Rule.

We understand how exciting it is to receive your order. This page explains how you can track your shipment, understand your order status, and get support if you need assistance.

Track Your Order

Once your order has been shipped, you will receive:

📧 A Shipping Confirmation Email
📱 A WhatsApp Message (where applicable)

These notifications will include your:

Tracking Number (AWB)
Courier Partner Name
Tracking Link

Simply click the tracking link or enter your tracking number on the courier partner's website to view the latest shipment status.

Order Status Guide

Your order may go through the following stages:

🟢 Order Confirmed

Your order has been successfully placed.

For prepaid orders:

Payment has been received.

For COD orders:

Your required advance payment has been successfully received.

🖨️ In Production

Your T-shirt is being printed and manufactured.

Since every product is made-to-order, this stage usually takes 5–10 working days.

✅ Quality Check

Our team carefully inspects your product to ensure it meets our quality standards before packaging.

📦 Packed

Your order has been packed securely and is ready to be handed over to our courier partner.

🚚 Shipped

Your order has left our facility and is on its way.

You will receive your tracking number once this stage is complete.

🚛 Out for Delivery

Your package is with the delivery partner and is expected to be delivered soon.

Please keep your phone available, as the courier may contact you if necessary.

🎉 Delivered

Your order has been successfully delivered.

If you receive a damaged, defective, incorrect, or incomplete order, please refer to our 7 Days Return, Replacement & Refund Policy and contact us within 7 days.

Estimated Delivery Timeline

Because every product is made especially for you, our standard delivery timeline is:

15–20 Working Days

This includes:

Production
Printing
Quality inspection
Packaging
Shipping

Please note that this is an estimated timeframe and may vary due to courier operations, weather conditions, public holidays, or other factors beyond our reasonable control.

I Haven't Received My Tracking Number

Tracking details are usually shared after your order has been dispatched.

If you have not received tracking information within the expected production period, please contact our support team with:

Order ID
Registered Email Address
Mobile Number

We will be happy to assist you.

My Tracking Status Hasn't Updated

Courier tracking updates may occasionally be delayed.

Possible reasons include:

Package awaiting the next scan.
Transit between courier hubs.
Public holidays.
Weather conditions.
High shipment volumes.

If your tracking has not updated for several business days, please contact us and we will coordinate with the courier.

My Order Shows Delivered but I Haven't Received It

If your tracking indicates that your order has been delivered but you cannot locate it:

Please:

Check with family members or neighbors.
Contact the courier partner.
Reach out to our support team.

We will assist you in investigating the matter.

My Order Is Delayed

Although we strive to deliver every order on time, delays may occur due to:

Courier delays.
Weather conditions.
Public holidays.
Natural disasters.
Remote delivery locations.
Government restrictions.
High seasonal order volumes.

We appreciate your patience and understanding in such situations.

Delivery Address Change

If your order has not entered production or been dispatched, we may be able to update your shipping address.

Please contact us immediately.

Once an order has been shipped, address changes are generally no longer possible.

Lost Shipments

If a shipment is confirmed by the courier to be lost in transit, CROWNWEARS will work with the courier partner to investigate and provide an appropriate resolution in accordance with our policies and applicable law.