PAYMENT POLICY

Effective Date: [20-07-2026]

Welcome to CROWNWEARS – Born To Rule. This Payment Policy explains the payment methods we accept, how payments are processed, our Cash on Delivery (COD) advance payment requirements, payment verification procedures, refunds, and other payment-related terms.

By placing an order on our website, you agree to this Payment Policy.

1. Accepted Payment Methods

For your convenience, we accept multiple secure payment methods, including:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets (where available)
Cash on Delivery (COD) for eligible locations with the required advance payment

Available payment methods may vary depending on your location, order value, and payment gateway availability.

2. Secure Payments

All online payments are processed through trusted third-party payment gateways that use industry-standard security measures to protect your payment information.

For your security, CROWNWEARS does not store your complete debit card, credit card, UPI PIN, CVV, or other sensitive payment credentials.

3. Prepaid Orders

Customers may choose to pay the full order amount online during checkout.

Benefits of prepaid orders may include:

Faster order confirmation.
Simplified payment process.
No cash payment required at delivery.

Production of prepaid orders generally begins after successful payment verification.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) at eligible serviceable locations within India.

Because all products are manufactured only after an order is placed, an advance payment is required to confirm every COD order.

5. COD Advance Payment Structure

Orders up to ₹699

₹100 must be paid online during checkout.
The remaining amount is payable to the courier partner upon delivery.

Orders above ₹699

25% of the total order value must be paid online during checkout.
The remaining balance is payable upon delivery.

Orders are processed only after the required advance payment has been successfully received.

6. Why Is an Advance Payment Required?

As CROWNWEARS operates on a made-to-order business model, every product is printed specifically for the customer after order confirmation.

The advance payment helps us:

Confirm genuine orders.
Begin production with confidence.
Reduce fraudulent and unclaimed COD orders.
Continue offering COD as a payment option to our customers.

7. Failed or Declined Payments

Occasionally, online payments may fail due to reasons such as:

Bank server issues.
Payment gateway interruptions.
Insufficient account balance.
Expired cards.
Incorrect payment details.
Network connectivity issues.

If your payment fails:

Please verify whether any amount has been debited from your account.
If no amount has been debited, you may retry the payment.
If an amount has been debited but the order was not confirmed, please allow time for your bank or payment provider to process the transaction. If the issue persists, contact our support team with your transaction details.

8. Payment Verification

To protect both customers and our business from fraudulent transactions, certain orders may be subject to payment verification before production begins.

In some cases, we may contact you to verify:

Payment details.
Billing information.
Contact information.
Identity (where necessary).

Failure to complete verification may result in order cancellation.

9. Pricing

All prices displayed on our website are in Indian Rupees (INR).

Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time you complete your purchase.

10. Taxes

Applicable taxes, including GST (where applicable), will be displayed during checkout or included in the final order amount as required by law.

If your business becomes GST-registered and you issue tax invoices, you can update this section accordingly.

11. Pricing Errors

Although we strive for accuracy, pricing errors may occasionally occur due to technical or human error.

If a product is listed at an incorrect price, we reserve the right to:

Cancel the order before dispatch.
Contact the customer regarding the correct price.
Issue a full refund if payment has already been received and the order cannot be fulfilled at the incorrect price.

12. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us immediately with:

Order ID
Transaction ID
Payment screenshot (if available)

After verification, any duplicate payment received by us will be refunded through the original payment method or another mutually agreed method, as appropriate.

13. Refunds

Approved refunds will be processed in accordance with our Return, Replacement & Refund Policy or Cancellation Policy, as applicable.

Refunds are generally initiated within 5–10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

14. COD Balance Payment

For COD orders, the remaining payable amount must be paid to the courier partner at the time of delivery using the payment methods accepted by the courier.

Failure to pay the remaining balance may result in the order being returned.

Repeated refusal to accept COD deliveries may lead to restrictions on future COD purchases.