7 Days Return, Replacement & Refund Policy

Effective Date: [20-07-2026]

At CROWNWEARS – Born To Rule, customer satisfaction is important to us. Every product is carefully printed, inspected, and packed before dispatch. As we operate on a Print-on-Demand (Made-to-Order) model, each item is produced specifically for the customer after an order is placed.

This policy explains when a return, replacement, or refund may be available.

By placing an order on our website, you acknowledge that you have read and agreed to this policy.

1. Print-on-Demand Products

All CROWNWEARS products are custom-made after an order is confirmed.

Unlike ready-stock products, our items cannot be resold once printed because they are produced specifically for each customer.

For this reason, returns and refunds are available only in the situations described below.

2. 7-Day Claim Window

If you receive a product with an eligible issue, you must notify us within 7 calendar days of the delivery date.

Claims submitted after this period may not be accepted unless required by applicable law.

3. Eligible Reasons for Return or Replacement

You may be eligible for a replacement (or another suitable resolution) if you receive:

  • A damaged product
  • A defective or faulty product
  • A product with a manufacturing defect
  • The wrong product
  • The wrong size sent by CROWNWEARS (different from what you ordered)
  • An item missing from your order

All requests are subject to verification.

4. Situations Not Eligible for Return or Replacement

Returns or replacements are generally not accepted for:

  • Change of mind
  • Personal preference
  • Ordering the wrong size
  • Ordering the wrong color
  • Ordering the wrong product
  • Slight color variations caused by screen settings or lighting
  • Minor variations in print placement that do not affect the product's intended use
  • Delays caused by courier partners or circumstances beyond our reasonable control
  • Normal wear and tear after use
  • Products that have been washed, worn, altered, or damaged after delivery

This policy is subject to applicable consumer protection laws.

5. Proof Required for Claims

To help us verify claims efficiently and prevent fraudulent requests, you must provide:

A. Uninterrupted Unboxing Video

The video must:

  • Begin before opening the sealed package.
  • Clearly show the shipping label.
  • Capture the package being opened without cuts, edits, or pauses.
  • Clearly show the product and the reported issue.

B. At Least Three Clear Photographs

Please provide clear images showing:

  • The complete product.
  • The issue or defect.
  • The shipping label or packaging (where relevant).

C. Order Details

Please include:

  • Order ID
  • Registered email address
  • Contact number
  • Description of the issue

If sufficient evidence is not provided, we may be unable to verify the claim.

6. Inspection and Verification

Once your request is received, our team will review the information provided.

If necessary, we may request additional photographs, videos, or information before making a decision.

Verification generally takes 2–5 business days.

7. Replacement Policy

Where a claim is approved, replacement is generally our preferred resolution.

Replacement products will be manufactured and shipped at no additional cost to the customer.

Replacement production follows the same made-to-order process.

Delivery timelines for replacement orders may vary depending on production schedules.

8. Refund Policy

Refunds are generally issued only when:

  • A replacement cannot reasonably be provided.
  • The ordered product is unavailable.
  • The issue cannot be resolved through a replacement.
  • CROWNWEARS determines that a refund is the most appropriate resolution under this policy.

Refunds are not automatically provided for every approved claim.

9. Refund Processing Time

Once a refund is approved:

  • Online payments will generally be refunded to the original payment method within 5–10 business days after processing.
  • Processing times may vary depending on your bank or payment provider.
  • For COD orders, approved refunds (if applicable) will be processed using a method agreed upon with the customer.

10. Return Shipping

In most approved cases involving damaged, defective, or incorrect products, CROWNWEARS will arrange the return or provide instructions for the return process.

Customers should not return any product without prior approval from our support team.

Unauthorized returns may not be accepted.

11. Exchange Policy

We do not offer exchanges for:

  • Change of mind
  • Different design preference
  • Different color preference
  • Incorrect size selected by the customer

If CROWNWEARS ships an incorrect size or incorrect product, we will arrange an appropriate resolution after verification.

12. Orders Returned by the Courier

If an order is returned to us because:

  • The customer refused delivery,
  • The delivery address was incorrect or incomplete,
  • The customer was repeatedly unavailable for delivery,

we may contact the customer regarding re-shipment. Additional shipping charges may apply before the order is dispatched again.

For made-to-order products, refusal of delivery does not automatically entitle the customer to a refund.

13. Fraud Prevention

To protect both our customers and our business, CROWNWEARS reserves the right to refuse claims that appear fraudulent, abusive, or unsupported by sufficient evidence.

Examples include:

  • Edited or incomplete unboxing videos.
  • Misuse of the return process.
  • False claims regarding received products.
  • Repeated suspicious return requests.

Any such decisions will be made after reviewing the available information.

14. Customer Responsibilities

Customers are responsible for:

  • Reviewing the product description before purchase.
  • Checking the size chart carefully before ordering.
  • Providing accurate shipping information.
  • Inspecting the package promptly upon delivery.
  • Reporting eligible issues within the specified claim window.

15. Contact Us

If you need to request a return, replacement, or refund, please contact us using the details below.

CROWNWEARS – Born To Rule

Email: care.crownwear@gmail.com

WhatsApp: +91 9999999999

Business Address:

102/D, Second Floor, A Market,

Besides Sanjay Cycle Store,

Avenue C Road, Sector 1,

Bhilai – 490001, Chhattisgarh, India

Final Notes

  • Every claim is reviewed individually.
  • We aim to provide fair and timely resolutions.
  • Nothing in this policy limits any rights you may have under applicable consumer protection laws.