Frequently Asked Questions (FAQs)

Welcome to the CROWNWEARS – Born To Rule FAQ page. Here you'll find answers to the most common questions about our products, orders, shipping, payments, returns, and more.

1. What is CROWNWEARS?

CROWNWEARS is an Indian Print-on-Demand clothing brand offering premium-quality graphic and plain T-shirts. Every product is freshly made after your order is placed, ensuring high-quality printing and reduced production waste.

2. What does "Made-to-Order" mean?

Every T-shirt is printed and prepared only after your order is confirmed.

Unlike mass-produced products, we do not keep large quantities of ready stock. This allows us to provide freshly printed apparel while reducing unnecessary inventory.

3. How long will my order take to arrive?

Since every product is made to order, the total delivery time is generally 15–20 working days from the date your order is confirmed.

This timeline includes:

Order confirmation
Printing and production
Quality inspection
Packaging
Shipping

Delivery times may vary slightly due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

4. Do you offer Free Shipping?

Yes. We offer FREE Shipping across India on all orders.

5. Do you offer Cash on Delivery (COD)?

Yes.

We offer Cash on Delivery with a partial advance payment.

For orders up to ₹699:

₹100 is paid online during checkout.
The remaining amount is paid to the courier upon delivery.

For orders above ₹699:

25% of the order value is paid online during checkout.
The remaining balance is collected at the time of delivery.

This advance payment confirms your order and helps cover a portion of the production cost, as each item is made specifically for you.

6. Why do I need to pay an advance for COD orders?

Since every product is custom-made after your order is placed, production begins only after order confirmation.

The advance payment helps reduce fraudulent or unclaimed COD orders and allows us to continue offering Cash on Delivery to genuine customers.

7. Can I cancel my order?

Yes, but only before production begins.

Once printing or production has started, cancellation may not be possible because the product is being custom-made for your order.

Please refer to our Cancellation Policy for complete details.

8. How can I track my order?

Once your order has been shipped, you will receive a tracking link via email or WhatsApp (if provided).

You can also contact our support team with your Order ID for assistance.

9. What payment methods do you accept?

We accept:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets (where available)
Cash on Delivery (eligible orders with advance payment)

10. Can I change my delivery address after placing an order?

If production has not started, we may be able to update your address.

Please contact us immediately after placing your order.

Once the order has been shipped, the address usually cannot be changed.

11. Can I change the size after placing an order?

If production has not started, we may be able to update the size.

Once printing begins, size changes cannot be guaranteed.

Please review our size chart carefully before placing your order.

12. What if I ordered the wrong size?

We recommend checking our Size Chart before ordering.

As all products are made to order, we generally cannot accept returns or replacements for incorrect sizes selected by the customer, unless required by applicable consumer protection laws.

13. What if I receive a damaged or defective product?

If your order arrives damaged, defective, or with a manufacturing issue, please contact us within 7 days of delivery.

To help us verify the issue, please provide:

A continuous unboxing video recorded from the moment the sealed package is opened (without cuts or edits).
At least 3 clear photographs showing the issue.
Your Order ID.

After verification, we will arrange a replacement or another suitable resolution in accordance with our Return, Replacement & Refund Policy.

14. What if I receive the wrong product?

If you receive an incorrect product, please notify us within 7 days of delivery and provide:

Order ID
Continuous unboxing video
At least 3 clear photographs of the product received

Once verified, we will arrange a replacement or another suitable resolution.

15. What if an item is missing from my package?

Please contact us within 7 days of delivery with:

Your Order ID
Continuous unboxing video
Photos of the package and its contents

We will investigate the issue and provide an appropriate resolution.

16. Do you offer refunds?

Refunds are generally issued only when:

A replacement cannot be provided.
The product is unavailable.
Another suitable resolution cannot be offered.
CROWNWEARS determines that a refund is the appropriate resolution under our Return, Replacement & Refund Policy.

Approved refunds will be processed to the original payment method within the applicable processing timeframe.

17. Can I return a product if I don't like it?

As our products are custom-made after each order is placed, we generally do not accept returns due to:

Change of mind
Personal preference
Incorrect size selected by the customer
Color preference
Ordering the wrong product

This policy is subject to applicable consumer protection laws.

18. Will the product look exactly like the website images?

We make every effort to display product images accurately. However, slight variations in colors may occur due to differences in device screens, lighting, photography, and the printing process.

Minor variations do not constitute defects.